We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept all major credit/debit cards.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. A contract between us exists when cleared payment has been received and we have checked your order for correct details. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

We reserve the right to reject/cancel any orders placed on this website.

We reserve the right to discontinue/alter our sale discounts/promotions at any time.

Images are not to scale and sizes and weights are approximate.

Shipping And Handling

We offer free shipping and handling on all items posted within the United Kingdom.
Customers outside the UK please select correct delivery cost before making your purchase.

Delivery Schedule

We aim to ship items within 3 business day's. Some of our items are made to order so if you require your item quickly then please contact us prior to purchase. The same applies to international sales.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. All of our products come with a 14 day no quibble guarantee providing the product is returned to us in resellable condition and in original packaging. All weights are approximate. Images are not to scale and are for illustration purposes only.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 02476 730124 (International +44 2746 730124) 

Privacy Policy

We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy

We offer a 14 day money back guarantee. Please notify us within 3 day's of receipt if you wish to return an item.
Buyer is required to cover the cost of return postage.
Earrings cannot be returned if seal is broken on bag.
Goods must be returned in resellable condition and in original packaging
Custom orders are non refundable (includes ring sizes not available on website)

Terms and Conditions for 2020 voucher code

This voucher code can only be used to purchase items from jrjewellery.co.uk (not Ebay or Amazon)
Items purchased with this code must be unique/different to any items previously purchased from our company by you. This prevents items being returned to us for a refund and subsequently re-purchased using the discount code as this is a returning customer loyalty discount.
The code may be used multiple times.
Cannot be used in conjunction with any other offers.
We reserve the right to end this offer at any time